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Last Updated December 10, 2003

 

Troubleshooting
  Where to Start
  Boot & Startup Issues
  Error Codes
  Hang Conditions
  Hardware Issues
  Networking Issues
  Performance Monitoring
  Shutdown Issues

 

 

 

Basic Troubleshooting Guides

Where to Start
Blue Screen Preparation Before Contacting Microsoft 
Microsoft Knowledge Base Article: 129845 - When a STOP message (fatal system error) occurs in Windows, it enters debug mode for troubleshooting purposes. This appears as a blue screen and the first few lines look similar to the following:

Description of the Windows XP Logman.exe, Relog.exe, and Typeperf.exe Tools 
Microsoft Knowledge Base Article: 303133 - This article provides a description of the Windows XP Logman.exe, Relog.exe, and Typeperf.exe command-line tools you can use in conjunction with, or separate from, System Monitor and the Performance Logs and Alerts snap-in.

General USB Troubleshooting in Windows XP
Microsoft Knowledge Base Article: 310575 - This article describes general troubleshooting tips for Universal Serial Bus (USB) devices in Windows XP.

HOW TO: Configure and Use Error Reporting in Windows XP
Microsoft Knowledge Base Article: 310414 -  There is an error reporting feature included with Windows XP that you can use to report computer and program errors to Microsoft. Microsoft can use your reports to track and fix problems with the operating system and with programs. This article describes how you can configure error reporting in Windows XP.

HOW TO: Configure Automatic Updates to Prompt You Before You Download Updates 
Microsoft Knowledge Base Article: 283629 - This article describes how to configure the Automatic Updates feature to prompt you before you download updates.

How to Disable Visual Notification of 32-bit Program User Mode Exception Messages on 64-bit Versions of Windows XP 
Microsoft Knowledge Base Article: 283150 - This article describes how to disable visual 32-bit program User mode exception error messages in the 64-bit version of Windows. 

How to Enable User Environment Debug Logging in Retail Builds of Windows 
Microsoft Knowledge Base Article: 221833 - Debug logging of user profile and system policy processes in Microsoft Windows NT 4.0 requires a checked (debug) build of the Userenv.dll file. This functionality is included with Windows 2000 and Windows XP Professional and can be enabled

How to Perform a Clean Boot in Windows XP 
Microsoft Knowledge Base Article: 310353 - This article describes how to disable common startup programs, settings, and drivers to troubleshoot issues in Windows XP. This procedure is known as "clean booting."

HOW TO: Set Up 64-bit Windows XP to Debug Potential Problems 
Microsoft Knowledge Base Article: 282785 - This article describes how to set up 64-bit Microsoft Windows XP to debug potential problems.

HOW TO: Share, Install, and Use Additional Help Files for Windows Server 2003
Microsoft Knowledge Base Article: 308562 - If you administer a Windows Server 2003 family domain from a Windows XP-based computer, you may need access to the Help files for the Windows Server 2003. Alternatively, if you spend most of your time on a server that is running a Windows product from from Windows Server 2003, you may want to access the Help files forWindows XP to find information to help users. This step-by-step article describes how to share and install additional Help files in Windows XP and Windows Server 2003.

How to Troubleshoot By Using the Msconfig Utility in Windows XP
Microsoft Knowledge Base Article: 310560 - This article describes how to troubleshoot configuration errors in Microsoft Windows XP by using the System Configuration utility (Msconfig.exe).

HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP 
Microsoft Knowledge Base Article: 321639 - This article describes procedures that you can use to troubleshoot common fax problems in Microsoft Windows XP.

How to Troubleshoot Hardware and Software Driver Problems in Windows XP
Microsoft Knowledge Base Article: 322205 - After you install a new hardware device or new software, your computer may start to restart spontaneously, or you may receive error messages on a blue screen.

How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs 
Microsoft Knowledge Base Article: 321641 - This article describes how you can troubleshoot issues reading CD-ROM or DVD-ROM optical discs. This article also discusses how to troubleshoot common issues with CD-R and CD-RW devices. The steps in this article apply to compact disc (CD-R) drives, compact disc recordable (CD-R) drives, compact disc re-writable (CD-RW) drives, and digital video disc (DVD) drives.

HOW TO: Use the Driver Roll Back Feature to Restore a Previous Version of a Device Driver in Windows XP
Microsoft Knowledge Base Article  Q306546 - This step-by-step article describes how restore a previous version of a device driver if a newly-installed driver causes system instability. This process is known as "rolling back" the driver to an earlier version.

How to Use the SPCheck Tool in Windows XP 
Microsoft Knowledge Base Article: 312646 - This article describes how to use the SPCheck.exe tool in Windows XP to determine the service pack level of installed components on a file-by-file basis. SPCheck.exe is included with the Windows XP Support Tools package.

Resources for Troubleshooting Startup Problems in Windows XP 
Microsoft Knowledge Base Article: 308041 - This article shows you how to troubleshoot startup problems in Windows XP. After you follow the articles or steps in each section, try to start your computer to determine if the problem is resolved. If you still cannot start your computer, continue to the next section of the article


Resources to Help Troubleshoot Shutdown Problems in Windows XP 
Microsoft Knowledge Base Article: 308029 - This article refers to resources that you can use to troubleshoot shutdown problems in Windows XP. After you follow the steps in each article in a section, determine if you have resolved the problem by either shutting down or restarting your computer. If you still cannot shut down or restart your computer, continue to the next section in order. Try to shut down or restart your computer at the end of each section. 

Support WebCast: Microsoft Windows XP: Troubleshooting Startup and Shutdown Problems
In this Support WebCast session, you will learn how to troubleshoot issues related to common problems that may occur when you start and shut down your computer using Microsoft Windows XP boot.

Using Application Verifier to Troubleshoot Programs in Windows XP 
Microsoft Knowledge Base Article: 286568 - Application Verifier (AppVerifier) is included in Windows XP to promote stability and reliability. You can use this tool to troubleshoot application issues. This article describes how to use Application Verifier to isolate and troubleshoot a program in Windows XP.

Windows XP Evaluation Expiration Behavior and Error Messages 
Microsoft Knowledge Base Article: 307993 - This article describes the behavior of the Windows XP evaluation copy and the errors messages that you may receive when the 180-day evaluation period has expired.

 

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