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Remote Desktop and Remote Assistance

Using Remote Desktop Connection With Remote Desktop Connection, you can easily connect to a terminal server or to another computer running Windows. All you need is network access and permissions to connect to the other computer.

Where to Start

FEATURED ARTICLES:

Windows Server 2003 management tools: Remote Desktop for Administration
Remote Desktop for administration was one of the new server features included in Microsoft's management initiative. Learn all about it here!

Use remote desktop for administration
If you're using Windows XP Pro in your organization, you'll find it offers a feature called Remote Desktop that is based on Terminal Services. Here are the basics of the tool.

ARCHIVED ARTICLES:

Remote Desktop Connection Software
This software package will install the client portion of Remote Desktop on any of the following operating systems: Windows 95, Windows 98 and 98 Second Edition, Windows Me, Windows NT© 4.0, or Windows 2000.

Frequently Asked Questions About Remote Desktop
Get answers to common questions about the Remote Desktop feature in Windows XP. Source: Microsoft.com

Tuning Remote Desktop
Explains how to tune Remote Desktop Connection for enhanced mobile computing. Source: Microsoft.com

Using Remote Desktop
With Remote Desktop Connection, you can easily connect to a terminal server or to another computer running Windows. All you need is network access and permissions to connect to the other computer. Source: Microsoft.com

Remote Desktop in Windows XP
Learn how the Remote Desktop technology in Windows XP lets you access your office computer from home or elsewhere. 

Remote Desktop 
FEATURED ARTICLES:

Securing Remote Desktop
With all the emphasis on security for Remote Desktop for Windows XP and Server 2003, here's an easy way to secure Remote Desktop. (April 7, 2006)

Six tips for using Remote Desktop to manage remotely hosted servers
When using Remote Desktop to deal with a remotely hosted Windows server, you need to be careful. Here are six tips for using Remote Desktop. (June 14, 2006)

Use VisionApp Remote Desktop to manage multiple servers
Read about a freeware utility that lets you do all the things you want to do with Microsoft's Remote Desktops tool but haven't been able to. (Aug. 3, 2006)

ARCHIVED ARTICLES:

Configuring the Remote Desktop Client to Connect to a Specific Port (Q304304) 
Microsoft Knowledge Base Article This article describes how to change the port number to which the Remote Desktop client connects. You may need to do this if the remote computer has had the "listening" port for Terminal Services or Remote Desktop connections changed from the default port (3389).

Cutting and pasting to and from a remote session
Cutting and pasting to and from a remote session Many Remote Desktop and Terminal Server connections provide clipboard sharing, allowing you to cut and paste from programs running in your Remote Desktop session to programs running on your local computer.

Installing Remote Desktop Web Connection in Windows XP 
Microsoft Knowledge Base Article: 284931 - This article describes how to install the Remote Desktop Web Connection in Windows XP. 

HOW TO: Connect to Windows XP Terminal Services with Greater Than 256-Color Resolution 
Microsoft Knowledge Base Article: 278502 - This step-by-step article shows you how to connect to Windows XP Terminal Services using a video resolution greater than 256-color. 

HOW TO: Gain Access to Local Files by Using a Remote Desktop Connection in Windows XP Microsoft Knowledge Base Article: 313292 - This step-by-step article describes how to gain access to local files when you are using a Remote Desktop session. 

HOW TO: Shadowing a Windows XP Professional Remote Desktop Session 
Microsoft Knowledge Base Article: 279656 - Users can connect remotely to a Terminal Services session that is running on a Windows XP Professional-based server. However, in Windows XP Professional you cannot create a shadow session, where a local user and a remote user can control the same session. This article describes how to use Windows .NET Server to create a configuration in which two users can control the same session on a Windows XP Professional-based computer. (updated 1/30/2002) 

HOW TO: Turn On Remote Desktop Automatic Logon 
Microsoft Knowledge Base Article: 281262 - This article describes how to turn on Remote Desktop automatic logon. By default, this version of Microsoft Windows XP is configured to prompt each user to enter a password when connecting through the Remote Desktop client. This behavior holds true even when a correct user name and password are entered in the Remote Desktop Connection box before logon. This article describes how to alter this behavior. (updated 10/18/2001) 

HOW TO: Use the Autologon Feature in the Remote Desktop Connection 
Microsoft Knowledge Base Article: 282043 - This article discusses how to use the Autologon feature in the Remote Desktop Connection. When you use the Remote Desktop Connection to connect to a Microsoft Windows XP Terminal Server or to any other Windows XP-based computer, you can provide your credentials before you make the connection and your credentials can be passed on to the computer or server automatically.

Microsoft Helpdesk Use of Remote Assistance in Windows XP Professional
The traditional method of computer support for a help desk©a telephone conversation in which the user tries to describe the problem and the technician tries to explain the solution©is often a difficult process for both the technician and the user. The method that has historically satisfied users most©in-person assistance?costs three times more than phone support. Remote Assistance, a built-in feature of Microsoft© Windows? XP, offers the most efficient solution. Using Remote Assistance, a technician can view and/or control a user's desktop remotely, making it easier for a user to describe a problem and a technician to implement the solution. Source: Microsoft.com

Remote Desktop Connection "The Local Policy of This System Does Not Permit You to Logon Interactively" 
Microsoft Knowledge Base Article: 289289 - If you are not an administrator, and you attempt to use the Remote Desktop Connection tool, you may receive the following error message: (updated 10/28/2001) 

Shadowing a Windows XP Professional Remote Desktop Session 
Microsoft Knowledge Base Article: 279656 - Users can connect remotely to a Terminal Services session that is running on a Windows XP Professional-based server. However, in Windows XP Professional you cannot create a shadow session, where a local user and a remote user can control the same session. This article describes how to use Windows .NET Server to create a configuration in which two users can control the same session on a Windows XP Professional-based computer. (updated 10/18/2001) 

Remote Assistance 
Overview of Remote Assistance in Windows XP.
Microsoft Knowledge Base Article: 300546 - Remote Assistance is a technology in Windows XP which enables Windows XP users to help each other over the Internet. With this tool, one user, called the "Expert," can view the desktop of another user, the "Novice." With the Novice's permission, the Expert can even share control of the Novice's computer to resolve issues remotely.

Description of the Remote Assistance Connection Process 
Microsoft Knowledge Base Article: 300692 - This article describes the contents of the Remote Assistance invitation file that is sent from the Novice to the Expert. This file is created when the Novice uses the uses the Email or Save invitation as a file option in Remote Assistance. This article does not address using Windows Messenger to establish a Remote Assistance session.

How to Change the E-mail Program That Is Used By Remote Assistance  
Microsoft Knowledge Base Article: 304023 - This article describes how to change the default e-mail program that Remote Assistance uses to send an invitation. Remote Assistance can use three different escalation methods, or methods of inviting another user to provide remote assistance. One of these methods is by sending a Remote Assistance invitation in an e-mail message.

HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP 
Microsoft Knowledge Base Article: 301527 - This article describes the steps to configure your Windows XP-based computer to receive Remote Assistance offers. 

HOW TO: Enable Remote Assistance in Windows XP 
Microsoft Knowledge Base Article: 305608 - Sometimes the best way to fix a problem is to have someone show you how. The Remote Assistance feature in Windows XP is a convenient way for an administrator to connect to your computer and walk you through the solution. After connecting to your computer, an administrator can view your screen and chat online with you about what you both see. With your permission, the administrator can use his or her mouse and keyboard to work with you on your computer.

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in Windows XP Microsoft Knowledge Base Article: 306791 - This step-by-step article describes how to provide help by using the Remote Assistance feature in Windows XP in response to an e-mail invitation. Remote Assistance enables you to establish a connection to a remote computer through the Internet 

TechNet Step-by-Step Guide to Remote Assistance in Windows XP
This guide helps you get started using Remote Assistance, which allows an expert to connect to a novice's computer and correct any problems directly. It includes the main scenarios used to initiate Remote Assistance sessions.

WebCast: Support WebCast: Using Remote Assistance and System Restore in Microsoft Windows XP
During this session, we will discuss Remote Assistance and System Restore. We will also talk about the connection process when you use Remote Assistance. In addition, we will review the common problems that you may encounter when connecting.
. We will also talk about System Restore, and what it will and will not restore

Troubleshooting: Known Bugs and Issues
Clients with an Expired Temporary License May Be Unable to Connect to Terminal Services Microsoft Knowledge Base Article: 315404 - New Terminal Server clients, Terminal Services clients, or Remote Desktop Connection clients may connect to Terminal Services correctly, but some existing clients that could previously connect may be unable to connect. If an existing client cannot connect, the following error message may be displayed on the client computer:

Permission Denied Error When You Are Using Offer Remote Assistance 
Microsoft Knowledge Base Article: 310629 - When you are using Remote Assistance and the Expert attempts to connect to the Novice's computer by using Offer Remote Assistance, you may receive the following message:

Remote Desktop Connection "The Local Policy of This System Does Not Permit You to Logon Interactively" 
Microsoft Knowledge Base Article: 289289 - If you are not an administrator, and you attempt to use the Remote Desktop Connection tool, you may receive the following error message:

Switching Users Does Not Cancel a Request for Whiteboard, Application Sharing, or Remote Assistance Session  
Microsoft Knowledge Base Article: 309584 - When you send an invitation for a Whiteboard, Application Sharing, or Remote Assistance session to another computer, and you use Fast User Switching (FUS) to switch to another user account, the original request is not canceled and the remote 

Windows XP Theme Is Not Available in Remote Desktop Session 
Microsoft Knowledge Base Article: 300802 - When you connect to a Windows XP-based computer by using the Remote Desktop Connection, the Windows XP theme (Luna) is not displayed as expected. The option to configure this theme is unavailable on the Display tab. This behavior occurs if you initiate the Remote Desktop Connection with a color depth below 15-bit, or if you configured it to not to allow themes. (updated 3/14/2002) 

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