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Last Updated December 10, 2003

Installing XP
  Install Basics
  Boot Disks
  Deployments
  Dual Booting
  FSTW
  Unattended Install
  Troubleshooting
  Known Setup Issues
  Win9x Upgrade Issues
  WinNT/2000 Upgrade
  WPA

 

Windows 9x to Windows XP Upgrade Issues

Although Microsoft supports the upgrade path from Windows 95/98 to Windows XP, you'll be much better off with a fresh installation. If you absolutely must do an in place upgrade, be sure to review the known bugs and issues below so you can prepare for them. And be sure to back up your data before you start your upgrade.

Where to Start
HOW TO: Troubleshoot Windows XP Setup Problems When You Upgrade from Windows 98 or Windows Me 
Microsoft Knowledge Base Article: 310064 - This article describes troubleshooting steps that you can use if you have problems when you try to upgrade to Windows XP from Microsoft Windows 98, from Microsoft Windows 98 Second Edition, or from Microsoft Windows Millennium Edition (Me).

Cdplayer.exe Still Present but Does Not Work Correctly After Upgrade from Windows 98 or Windows 2000 
Microsoft Knowledge Base Article: 304798 - After you upgrade your computer from Microsoft Windows 98 or Microsoft Windows 2000 to Windows XP, the existing CD Player program (Cdplayer.exe) remains, and a clean installation of Windows XP does not install any new version of Cdplayer.exe 

Computer Stops Responding After Upgrade from Windows 98 or Windows Me 
Microsoft Knowledge Base Article: 307119 - After you upgrade a computer to Windows XP from Windows 98, Windows 98 Second Edition, or Windows Millennium Edition (Me), the computer may appear to stop responding (hang) right after you type a password and dismiss the password creation dialog box. Additionally, you may see only a blue background on the screen. 

Dial-Up Networking Connections Do Not Work After Upgrade to Windows XP 
Microsoft Knowledge Base Article: 303488 - When you upgrade your Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98-based computer to Microsoft Windows XP, your Dial-up Networking connections may not work as expected. 

Error Message When You Upgrade to Windows XP: Migisol Caused an Error in KERNEL32.DLL Microsoft Knowledge Base Article: 316502 - When you attempt to upgrade to Windows XP from Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), or Microsoft Windows Millennium Edition (Me), you may receive an error message similar to either of the following: 

Error Message: Setup Cannot Continue. Please Contact Microsoft Technical Support. (Error: 3E6h) 
Microsoft Knowledge Base Article: 311442 - When you attempt to upgrade to Windows XP, you may receive the following error message: 

Error Message "Setup Cannot Upgrade..." When You Upgrade to Windows XP Professional Microsoft Knowledge Base Article: 319424 - When you try to upgrade from Microsoft Windows 98, Microsoft Windows 98 Second Edition, Microsoft Windows Millennium Edition (Me) or Microsoft Windows NT 4.0 Workstation to Windows XP Professional, you may receive the following error message 

Error Message After Upgrade to Windows XP: The Following File Is Missing or Corrupted: Windows\System\Vgaoem.fon 
Microsoft Knowledge Base Article: 315338 - When you upgrade your Microsoft Windows 98-based computer to Windows XP, you may receive an error message similar to the following when you restart your computer after Setup completes: 

Error Message: The System Has Recovered from a Serious Problem 
Microsoft Knowledge Base Article: 316424 - After you upgrade your operating system from Microsoft Windows Millennium Edition (Me) to Windows XP, you may receive an error message similar to the following: (updated 3/14/2002) 

Internet Access Is Restricted After You Upgrade from Windows Me 
Microsoft Knowledge Base Article: 313067 - After you upgrade from Microsoft Windows Millennium Edition (Me) to Microsoft Windows XP, you may not be able to browse the Internet. You may receive the following error message in Microsoft Internet Explorer: 

Missing Data or Program Settings After Upgrade to Windows XP 
Microsoft Knowledge Base Article: 312942 - You may experience any of the following symptoms when you upgrade Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) to Windows XP: (updated 1/10/2002) 

Missing Data or Program Settings After You Upgrade to Windows XP 
Microsoft Knowledge Base Article: 314931 - When you try to upgrade your operating system to Windows XP, Setup may stop responding (hang) or encounters an error while finalizing settings. When Windows starts, data may be missing or you may not be able to access data that is stored in your user profile folder. This data may include Start menu shortcuts, items in the Startup group, items in your Desktop folder, e-mail messages, or documents, pictures, or music files that are stored in the My Documents folder. (updated 262002) 

Modem Does Not Work After You Upgrade a Hewlett Packard Pavilion Computer to Windows XP Microsoft Knowledge Base Article: 315342 - After you upgrade your Hewlett-Packard (HP) Pavilion computer to Microsoft Windows XP, the modem may no longer work. (updated 3/14/2002) 

"NTLDR Is Missing" Error Message When You Upgrade or Install Windows XP Over Windows 95, Windows 98, or Windows Millennium Edition 
Microsoft Knowledge Base Article: 314057 - When you attempt to install Windows XP or to upgrade to Windows XP on a computer that runs Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me), you may receive the following error message after the first restart during the installation process: NTLDR is missing Press any key to restart This behavior occurs only if Windows 95, Windows 98, or Windows Me is installed on a large-capacity drive that uses the FAT32 file system. 

Passwords Are Unexpectedly Assigned to User Accounts After You Upgrade to Windows XP Microsoft Knowledge Base Article: 318026 - When you upgrade or install Microsoft Windows XP, passwords may be assigned to user accounts that previously had no password or you did not assign passwords to any user accounts during the installation process. As a result, you cannot log on to the computer.

Previously Installed SBLive! Accessories Do Not Work After Upgrade from Windows Me to Windows XP
Microsoft Knowledge Base Article  Q304778 - After you upgrade from Microsoft Windows Millennium Edition (Me) to Windows XP, the Sound Blaster Live! sound card works, but several Sound Blaster accessories may not work. The upgrade report identifies "Sound Blaster Accessories" as "prog 

Setup Error Appears During an Upgrade from Windows 98 or Windows Me to Windows XP Microsoft Knowledge Base Article: 313041 - While you are upgrading your computer from Windows 98 or Windows Millennium Edition (Me) to Windows XP, you may receive the following error message: 

"Setup Was Unable to Load File" Error Message When You Upgrade to Windows XP Home Edition 
Microsoft Knowledge Base Article: 315324 - When you attempt to upgrade from Microsoft Windows 98 Second Edition (SE) to Microsoft Windows XP Home Edition, you may receive one or more of the following error messages: 

"Stop 0x0000000A Irql_Not_Less_or_Equal" Error Message During Windows XP Upgrade Microsoft Knowledge Base Article: 311564 - When you are upgrading your computer from Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) to Windows XP, you may receive the following error message: 

Upgrade to Windows XP Does Not Retain the Mapping of Two Keys on the Gateway Enhanced Keyboard 
Microsoft Knowledge Base Article: 307046 - After you upgrade a Gateway Profile 3 computer from Windows Millennium Edition (Me) to Windows XP, Windows XP may not retain the original mapping of two keys on the Gateway enhanced keyboard. 

Windows XP Setup Halts When You Start Installation from Within Windows 95  
Microsoft Knowledge Base Article: 305946 - After you start your computer and have Windows 95 running, when you then start the Windows XP Setup program under the New Installation (Advanced) option, Setup halts during the Preparing Installation phase. When you click Next in the Setup Options dialog box, you receive the following informational message: Setup will complete in approximately 52 minutes. However, Setup does not continue. The only option that is available to you is to cancel the Setup program. 

Windows XP Setup Stops Responding (Hangs) During the "Preparing Installation" Phase 
Microsoft Knowledge Base Article: 315323 - When you attempt to upgrade your Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), or Microsoft Windows Millennium (Me)-based computer, Setup may stop responding (hang) during the "Preparing installation" phase. 

Windows XP Upgrade Advisor Warning About the IrDA Protocol 
Microsoft Knowledge Base Article: 308368 - When you upgrade from Windows Millennium Edition (Me) to Windows XP Home Edition or Windows XP Professional, Upgrade Advisor may display a warning message about the Infrared Data Association (IrDA) Infrared Communications protocol: 

 

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