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Last Updated December 10, 2003

 

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Windows XP Installation Bugs and Setup Issues

Windows XP is a complex operating system, and has a few quirks. If you're planning an installation of Windows XP, it pays to review the known bugs and issues before you get stuck so you can head them off. A good administrator learns from his mistakes. A smart administrator learns from the mistakes of others.

Newest Bugs...
Black Screen on Startup After You Upgrade to Windows XP Professional 
Microsoft Knowledge Base Article: 318031 - After you upgrade your Microsoft Windows XP Home Edition-based computer to Microsoft Windows XP Professional, you may experience one or more of the following behaviors:

Chkdsk Runs Each Time That You Start Computer After Upgrade to Windows XP 
Microsoft Knowledge Base Article: 316506 - After you upgrade to Windows XP Home Edition or Windows XP Professional, the Chkdsk utility program runs each time that you start your computer. 

Computer Automatically Restarts After You Upgrade to Windows XP 
Microsoft Knowledge Base Article: 311466 - After you upgrade your computer (with Easy CD Creator Platinum 5.02b and the DirectCD component installed) to Windows XP, you may experience one of the following symptoms

Computer Stops Responding When You Install Windows XP on a Computer with an i815 Chip Set Motherboard 
Microsoft Knowledge Base Article: 282195 - When you attempt to install Microsoft Windows XP on a computer that is based on the Intel i815 chip set and has a universal serial bus (USB) keyboard and mouse attached, you may experience the following behavior: 

Confusing Message About Pressing ESC to Restart Your Computer During Windows XP Setup Microsoft Knowledge Base Article: 301262 - When your computer prepares to restart for the first time at the end of the first phase of Windows XP Setup (Winnt32.exe), you receive the following message that indicates that your computer will be restarted: 

Data Loss May Occur After Reinstalling, Repairing, or Upgrading Windows XP 
Microsoft Knowledge Base Article: 312368 - You may lose data that is stored in the All Users folder and you may lose default program templates and settings that are stored in the Default User folder after you reinstall, repair, or upgrade Windows XP. Also, Start menu shortcuts, items in the Startup group, and documents, pictures, or music files that are stored in the Shared Documents folder may be missing.

During Setup You Are Unable to Format a Partition with a File Allocation Table Format Microsoft Knowledge Base Article: 301340 - During Setup, if you create a partition, the option to format the hard disk with a file allocation table (FAT) format is not available. 

Hibernation Does Not Work on a Portable Computer After Windows XP Upgrade 
Microsoft Knowledge Base Article: 305905 - When you install Windows XP on a portable computer whose primary partition is formatted as FAT16, the computer may no longer enter hibernation mode after you increase the random access memory (RAM) and then restart the computer.

Incorrect Keyboard Layout Detected When You Upgrade to Windows XP Professional 
Microsoft Knowledge Base Article: 311100 - When you upgrade your operating system to Windows XP Professional, the "Canadian (French)" keyboard layout may be incorrectly changed to the "Canadian French (Legacy)" keyboard layout. 

Limited OEM Driver Support Is Available with F6 During Windows XP Setup 
Microsoft Knowledge Base Article: 314859 - When you are installing Windows XP on a new computer or on a computer that has the latest SCSI or IDE controller technology, it may be necessary to use an OEM device driver to support, for example, a new mass storage controller, to continue with the installation. 

Mail Folders, Address Book, and E-mail Messages Are Missing After You Upgrade to Microsoft Windows XP 
Microsoft Knowledge Base Article: 313055 - Outlook Express mail folders, e-mail messages, and Address Book are missing after you upgrade to Microsoft Windows XP. 

Out of Box Experience (OOBE) Does Not Run After Setup Completes 
Microsoft Knowledge Base Article: 289657 - After you complete Windows XP Setup, the Out of Box Experience (OOBE) does not run. OOBE is the wizard that usually runs after Setup and performs the following functions: 

Passwords Are Unexpectedly Assigned to User Accounts After You Upgrade to Windows XP Microsoft Knowledge Base Article: 318026 - When you upgrade or install Microsoft Windows XP, passwords may be assigned to user accounts that previously had no password or you did not assign passwords to any user accounts during the installation process. As a result, you cannot log on to the computer.

Serial Mouse Is Not Detected During Windows XP Setup 
Microsoft Knowledge Base Article: 309800 - When you install Windows XP from a command prompt, Setup may not detect your serial mouse, but you may be able to complete Setup by using your keyboard. 

Setup Error Appears During an Upgrade from Windows 98 or Windows Me to Windows XP 
Microsoft Knowledge Base Article: 313041 - While you are upgrading your computer from Windows 98 or Windows Millennium Edition (Me) to Windows XP, you may receive the following error message: 

Setup Stops Responding (Hangs) During File Copy 
Microsoft Knowledge Base Article: 296814 - When you run Setup, Setup may appear to stop responding (hang), and you may receive the following message: 

The Message "You Must Be an Administrator to Run this Application" Is Displayed While Attempting to Upgrade System
Microsoft Knowledge Base Article: 280824 - When you attempt to upgrade your system to any of the preceding versions of Microsoft Windows XP, you may receive the following message: 

Toshiba 5005 Portable Computer Stops Responding During Upgrade from Windows XP Home Edition to Windows XP Professional 
Microsoft Knowledge Base Article: 321645 - When you try to upgrade a Toshiba Satellite 5005 series portable computer from Windows XP Home Edition (OEM version) to Windows XP Professional, the computer may stop responding (hang). This generally occurs the first time the computer restarts during Setup, at the Windows XP Professional splash screen.

VALUEADD and SUPPORT Folders Are Not Included on OEM CD-ROMs 
Microsoft Knowledge Base Article: 311246 - If you are using a computer that an Original Equipment Manufacturer (OEM, such as Compaq and Hewlett-Packard) provided with a pre-installed copy of Windows XP, the Valueadd and Support folders may not exist on your hard disk or on the recovery CD-ROM that was included with your computer. 

Windows Setup Detects an Installed Zip Drive as a Hard Disk 
Microsoft Knowledge Base Article: 304776 - If you have a Zip drive installed, Windows XP Setup may incorrectly detect the Zip drive as a hard disk and assign a drive letter to the Zip drive. 

Windows XP Setup Cannot Continue
Microsoft Knowledge Base Article: 812247 - When you run Windows XP Setup, you may experience one of the following symptoms: You may receive an error message that is similar to the following: Fatal Error: An error has been encountered that prevents setup from continuing. One of the components that Windows needs to continue setup could not be installed. Press OK to view the setup log file. Setup may stop unexpectedly, you receive a black screen with a blinking cursor, and then the computer restarts.

Windows XP Setup Reverts to the Welcome Screen When You Enter the Product Key
Microsoft Knowledge Base Article: 812204 - When you enter one or two segments of the Product Key during an upgrade from Microsoft Windows 98 or Microsoft Windows Millennium Edition (Me) to Windows XP, Setup reverts to the Welcome screen.

You Cannot Uninstall Norton 2001 After Upgrade to Windows XP 
Microsoft Knowledge Base Article: 315336 - When you use the Add/Remove Programs tool to uninstall Norton 2001 after you upgrade your computer to Windows XP, you may receive an error message similar to one of the following:

You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP  
Microsoft Knowledge Base Article: 312369 - The information in this article applies only to computers with Windows XP preinstalled by a computer manufacturer. 

You Receive an Error Message from Your Firewall Client After You Upgrade to Windows XP Professional 
Microsoft Knowledge Base Article: 328256 - If your firewall client was installed on its supported operating system and you upgrade your computer to Windows XP Professional, you may receive the following error message from the firewall client if you click the Update Now button to update the... 

Your Network Adapter Does Not Work and Windows XP Does Not Include a Compatible Driver for the Network Adapter 
Microsoft Knowledge Base Article: 315275 - After you install Windows XP or upgrade to Windows XP, you may experience one or more of the following symptoms: 

Error Messages
"An Unexpected Error (768) Occurred at Line 5118@ind:Xp\Client\Boot\Setup\Setup.c" Error Message During Windows XP Setup
Microsoft Knowledge Base Article: 311562 - When you are upgrading to Windows XP, you may receive the following error message: 

"An Unexpected Error Has Occurred (536821760)" Error Message When You Try to Install Windows XP 
Microsoft Knowledge Base Article: 316400 - When you attempt to install Windows XP, the installation process may not complete successfully. Setup may stop at the beginning of the process or immediately after the first required restart, and then you receive an error message similar to 

Error Message: Error = 3E6H. Setup Cannot Continue. Please Contact Microsoft Technical Support 
Microsoft Knowledge Base Article: 311442 - When you attempt to upgrade to Windows XP, you may receive the following error message: 

Error Message: Setup Cannot Set the Required Windows XP Configuration Information Q316425 - 
Microsoft Knowledge Base Article After the file copy portion of Windows XP setup has been completed, you may receive an error message similar to the following: Setup can not set the required Windows XP configuration information. This indicates an internal setup error. Contact your system administrator. This issue can occur if a piece of hardware that is installed on your computer is incompatible with Windows XP.  

"STOP 0x0000001E" Error Message During Windows Setup 
Microsoft Knowledge Base Article: 314451 - When you run Windows XP Setup, you may receive an error message similar to the following: 

"STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" Error Message During Windows XP Upgrade 
Microsoft Knowledge Base Article: 297185 - You may receive the following error message when you first restart your computer during the upgrade to Windows XP: 

 

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