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Last Updated December 10, 2003

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HP Printer Issues in Windows 2000

Hewlett Packard makes some great printers, and many consider them to be the best in the industry. However there are still a few bugs and incompatibilities between specific printers and Windows 2000. So in addition to our regular troubleshooting index, we've compiled a list of known issues specific to HP printers.
Can't Print to an HP Network Printer Using DLC
Microsoft Knowledge Base Article: 102792 - If you are connected directly to a Hewlett-Packard (HP) network printer using Data Link Control (DLC), you may not be able to print if another workstation is connected to the same printer and it is configured to use Continuous Timers. 

Cannot Install HP 680C Windows NT 4.0 OEM Driver in Windows 2000
Microsoft Knowledge Base Article: 223155 - If you attempt to load the Hewlett-Packard (HP) OEM DeskJet 680C driver for Microsoft Windows NT 4.0, you receive the following error message: 

Custom Forms Not Available Using HP DesignJet 755cm/PS Driver
Microsoft Knowledge Base Article: 247352 - When you create a custom form for the HP DesignJet 755cm/PS printer, the new form is not available on either the 

Determining Whether IPP Is Enabled for HP Internet Printer Connect Software
Microsoft Knowledge Base Article: 225841 - This article describes how to determine whether Internet Printer Protocol (IPP) is enabled for the Hewlett-Packard (HP) Internet Printer Connect software. 

'Error: Undefined' Printing Postscript Using HP PaintJet XL300
Microsoft Knowledge Base Article: 227239 - When you print a postscript test document using the Hewlett-Packard (HP) PaintJet XL300 printer, you may receive an 'Error: Undefined' error message. 

Hewlett-Packard DeskJet 812C Printer Only Prints Half of an Image on One Page
Microsoft Knowledge Base Article: 273849 - A Hewlett-Packard (HP) DeskJet 812C printer that is connected to a parallel port may print half of an image on one page, eject the page, and continue to print some or all of the remaining image on a second page. 

HP LaserJet 5MP PostScript Prints Insufficient Memory Error Message
Microsoft Knowledge Base Article: 248397 - When you try to print a document on your Hewlett-Packard LaserJet 5MP PostScript printer using True Type fonts that are downloaded as a Type42 (outline) font, the printer may only print a portion of the document. 

HP JetAdmin 2.33 may cause ARP Storm on Network
Microsoft Knowledge Base Article: 164609 - When you diagnose network traffic using a network analyzer, a large series of address resolution protocols (ARPs) in sequential order may be detected. This problem can cause network access and traffic to and from all hosts to become temporarily disrupted. One of the possible causes of this behavior is the result of Hewlett Packard's JetAdmin JetDirect discovery tool, which is silently installed when a Hewlett Packard published driver is installed in Windows from a disk. One of Hewlett Packard's JetAdmin 2.33 methods to discover all JetDirect devices (printers) running TCP/IP requires that a ping be sent to every address in the subnet. Although this may provide a very thorough list of devices, it can also generate a huge amount of network traffic. Take, for example, a Class A network address. If JetAdmin were to run, approximately 7 million packets, in succession, will be transmitted upon startup of this utility 

Installation of HP 2000c Printer Causes Event ID 64021 for Windows File Protection
Microsoft Knowledge Base Article: 254280 - After you use the Add Printer Wizard to install the Hewlett-Packard (HP) 2000c or 900c printer, the following event is logged in the System log: 

Paper Tray Change Not Reflected in Hewlett-Packard 8000 Printer
Microsoft Knowledge Base Article: 232013 - After you change the paper source for your Hewlett-Packard (HP) 8000 printer, the paper source change may not occur, and paper may come from a paper tray other than the one you specify when you print. 

Poor Printout on HP 1600 CM/PS After Upgrading to Windows 2000
Microsoft Knowledge Base Article: 245592 - After you upgrade from Microsoft Windows 95 or Microsoft Windows 98 to Windows 2000, printing to your Hewlett-Packard (HP) 1600 CM/PS printer may produce pictures that do not match the colors displayed on the screen. Some images may appear 

Printing Direct with TCP to HP JetDirect Requires LPD Support
Microsoft Knowledge Base Article: 117138 - In order for Windows NT version 3.5 Workstation or Server to print over the network to a Hewlett-Packard (HP) JetDirect card using TCP/IP without a print server acting as an intermediary, the JetDirect card must support Line Printer Daemon 

Printing to HP Laserjet Printer Results in Event 2004
Microsoft Knowledge Base Article: 142370 - If you attempt to print to an LPD Print Server or a Hewlett-Packard (HP) LaserJet printer with a JetDirect network card the following event may appear in Event Viewer under the Application Log: 

Print Jobs Containing Japanese Characters Cause Blue Screen Error Message
Microsoft Knowledge Base Article: 246344 - When you print a document that contains Japanese characters to an HP 6p printer using HP's printer drivers, you may receive the following stop error message: 

Problems Printing to Hewlett-Packard DeskJet 500C Printer
Microsoft Knowledge Base Article: 211212 - When you attempt to print a document to a Hewlett-Packard (HP) DeskJet 500C printer using the Microsoft-supplied printer driver, the printer may load a sheet of paper and move the ink cartridge to the middle of the carriage.

Setup Does Not Detect Some HP Printers Properly
Microsoft Knowledge Base Article: 200511 - When you try to install any of the following Hewlett-Packard (HP) DeskJet printers, Setup detects a "HEWLETT PACKARD DESKJET" printer instead of the specific printer, and does not list any drivers for the printer. 

Some HP DeskJet 5xx Series Printers Do Not Print Envelopes Correctly
Microsoft Knowledge Base Article: 271718 - When you decrease the left margin when you are printing envelopes on some Hewlett-Packard (HP) DeskJet 500 series printers, the text is cut off. When you use the default settings, the return address is printed too far from the left. 

Switching Ports on a LaserJet 3100 May Cause Memory Usage to Exceed 98 Percent
Microsoft Knowledge Base Article: 247569 - If a Hewlett-Packard (HP) LaserJet 3100 All-in-One printer is connected to a Windows 2000-based computer and you switch the port to point to a port that is not populated with a device, memory usage on the computer may begin to rise, eventually consuming all the available memory. 


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