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Last Updated December 10, 2003

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Removable Storage Management (RSM)

Removable Storage Management (RSM) is a standard interface in Windows© 2000 to control most types of removable media, including CD-ROM, DVD-ROM, magneto-optical, Jaz, and Zip in both standalone and library configurations. RSM is installed by default on all version of Windows 2000 and can be used to manage anything except the A and B drives. 

Where to Start
Removable Storage Manager Terms and Definitions
Microsoft Knowledge Base Article: 240856 - This article describes common terminology used with Removable Storage Manager (RSM). 

Unlimited Storage
Windows 2000 RSS lets you increase your storage capacity without moving data completely offline. Here©s how to set it up. Source: Windows 2000 Magazine (June 2000)

Windows 2000 Server: Remote and Removable Storage 
Sample chapter from Configuring Windows 2000 Server, published by Prentice Hall, PTR Discusses managing and configuring volume libraries, and media pools, as well as configuring removable storage security. Source:

Useful articles worth reading...
Disk Management Cannot Create or Delete Partitions on Removable Storage Media
Microsoft Knowledge Base Article: 254109 - This article describes why you cannot use Disk Management to create or delete partitions on removable storage media.

How Removable Storage Manager and Programs Recognize Media
Microsoft Knowledge Base Article: 250468 - This article will describe in detail how Removable Storage Manager (RSM) and programs recognize tapes based on tape labels. 

How to Restore the Remote Storage Database
Microsoft Knowledge Base Article: 235469 - This article describes how to restore the Remote Storage Service (RSS) database.

Troubleshooting RSM: Known Bugs and Issues
Error Message: Removable Storage Manager Refused the Request to Hibernate or Suspend the System
Microsoft Knowledge Base Article: 252471 - When you attempt to place your Windows 2000-based computer in Standby or Hibernate mode, you may receive the following error message: Removable Storage Manager refused the request to hibernate or suspend the system. One or more applications have active connections open to this service. Close all applications that are using the service (including the "Removable Storage" MMC snapin) before attempting to hibernate or suspend the system. This message is displayed even when no applications are currently running. 

Event ID 129 for Removable Storage Manager After Reboot
Microsoft Knowledge Base Article: 228987 - After you restart or install a new copy of Windows 2000 Server, the following informational message may be present in the system log: 

Installed Tape Device Is Not Recognized by Removeable Storage Manager
Microsoft Knowledge Base Article: 216328 -  After you install a tape device or other removable-media device in Windows 2000, the device may appear in Device Manager but not in Windows 2000 Backup. When this occurs, your only choice in Backup is to back up to a file. The removable-media device is not an option 

Iomega ATAPI Zip Drive Is Not Recognized in Removable Storage Manager
Microsoft Knowledge Base Article: 228144 - Iomega ATAPI Zip drives are not identified in Removable Storage Manager in Windows 2000.

LS/120 Superdisk Not Supported by Removable Storage Manager Snap-in
Microsoft Knowledge Base Article: 227570 - If you install an ATAPI LS/120 Superdisk drive in a computer running Windows 2000, the drive does not appear in the Removable Storage Manager snap-in. 

Problems with a Damaged Removable Storage Manager Database
Microsoft Knowledge Base Article: 235032 - When you try to start the Removable Storage service, the service may stop responding (hang). Also, when you try to use the Windows 2000 Backup tool to restore a working Removable Storage Manager (RSM) database, you may receive the following error message and you may only receive the option to restore from a file: Backup cannot connect to the Removable Storage service. This service is required for use of tape drives and other backup devices. You may also receive the following error message when you try to use the Removable Storage snap-in:  REMOVABLE STORAGE Server Execution failed Or, you may receive the following error message: The removable storage database failed to load. Check the event log. 

Removable Storage Cannot Get Media on HP LH 3000 with 4mm DAT Drive
Microsoft Knowledge Base Article: 269060 - On a Hewlett-Packard LH 3000 computer with a 4mm 24i or 40i DAT device, Ntbackup.exe may return the following error message when you perform a manual backup: There is no unused media with the selected type. Add unused media or click cancel to select another type. Note: It may take up to 60 seconds for Removable Storage to recognize new media. There is no response even if you wait a long time. At the same time, if you click Inject in Removable Storage, the tape is ejected. 

Removable Storage Manager May Not Eject Media for Some Devices
Microsoft Knowledge Base Article: 231814 - When you attempt to eject media using Removable Storage Manager (RSM), you may receive the following error message: The resource required for this operation does not exist 

Removable Storage Manager Reports Automatic Library Configuration Error Messages
Microsoft Knowledge Base Article: 248800 - After you install Windows 2000 or add a new tape library to your computer, Removable Storage Manager (RSM) may generate an operator request to manually configure the changer and one or both of the following System event error messages may be displayed:

Removable Storage Manager Tape Drive Cleaning Operation May Take Up to 40 Minutes to Complete 
Microsoft Knowledge Base Article: 228229 - When Removable Storage Manager initiates a drive-cleaning operation on your system, it may take over 40 minutes to complete. This behavior has been observed when you use the ADIC VLS 4G tape library; however, other tape libraries may experience similar delays.

RSM Does Not Recognize Changes in Media Slots Inside a Library
Microsoft Knowledge Base Article: 250916 - If you manually swap media without using Removable Storage Manager (RSM), a program may not detect the correct media. The media cannot be mounted and RSM starts an inventory for each piece of media in the changer. RSM may incorrectly catalog media that's still in the library as in the offline media location. For each piece of media that is miscataloged in this way there is a new piece of media in the import pool. This issue can occur because RSM recognizes two pieces of media as exact duplicates. 

RSM Eject Command May Not Move Media to Off-Line Media Library
Microsoft Knowledge Base Article: 234579 - There may be situations when you want to delete media from your tape library because the media is damaged or has exceeded its usage count. However, before you can delete the media from Removable Storage Manager (RSM), the media must be in in the Off-Line Media library. This is performed by issuing an Eject command. 

Tape Capacity Differences Prevent Remote Storage from Making Media Copies
Microsoft Knowledge Base Article: 266011 - When you attempt to make media copies of a Remote Storage Service (RSS) master media, you may receive the following administrator alert message: 

The Removable Storage Service Hangs on Startup 
Microsoft Knowledge Base Article: 316500 - After you install Windows 2000, the following error message may be displayed in the System Event log: 

"The Requested Resource Is in Use" Error Message While Preparing or Moving Media
Microsoft Knowledge Base Article: 244648 - While you are using Removable Storage Manager (RSM) and attempting to prepare media or move media that is located in a program's media pool to the free media pool, you may receive the following error message: Removable Storage The requested resource is in use.  

Windows 2000 Removable Storage Manager Performs Tasks Sequentially
Microsoft Knowledge Base Article: 226932 - The Removable Storage Manager service (RSM) in Windows 2000 manages media for devices such as tape drives, tape changers, CD-ROM changers, and jukeboxes. RSM assigns names to these media so that you do not have to know in which physical slot the media is located. 

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