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Last Updated December 10, 2003

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Windows 2000 Troubleshooting Primers

Nobody is born a troubleshooting Guru. If you're new to debugging Windows 2000, here are a few guides to the tools, techniques, and resources to get you started.
Where to Start....

Blue Screen Preparation Before Contacting Microsoft 
Microsoft Knowledge Base Article: 129845 - When a STOP message (fatal system error) occurs in Windows NT, it enters debug mode for troubleshooting purposes. This appears as a blue screen and the first few lines look similar to the following: 

Gathering Blue Screen Information After Memory Dump
Microsoft Knowledge Base Article: 192463 - The information below covers some steps you can take to gather more information about a blue screen error message. These steps will not always provide conclusive answers and may only be a symptom of another problem. 

HOWTO: Enabling Local Auditing Policies on Windows 2000 
Microsoft Knowledge Base Article: 252412 - There are many situations when enabling auditing is either required or recommended. A common example is for isolating and troubleshooting problems in distributed applications. This article provides instructions on how to enable auditing on a computer.

How to Search for Desktop Systems Articles by KBSubcategory
Microsoft Knowledge Base Article: 96132 You can use keywords to easily query for specific topics in the Microsoft Knowledge Base. 

How to Search Windows NT Articles by Topic
Microsoft Knowledge Base Article: 102652 How to Search Windows NT Articles by Topic (

How to Perform Clean-Boot Troubleshooting for Windows 2000 and Windows XP 
Microsoft Knowledge Base Article: 281770 - Many issues that are experienced while running the Windows operating system occur because of the use of an incompatible or corrupt program that you are running simultaneously. To help determine if this is the case, you have to either perform a "clean boot", or restart Windows without these programs starting. This article describes how to perform clean-boot troubleshooting to determine if the problem in question is with the core operating system or with a program loading in the Windows environment. 

HOW TO: Troubleshoot the "NTLDR Is Missing" Error Message in Windows 2000 
Microsoft Knowledge Base Article: 318728 - This step-by-step article describes methods that you can use to troubleshoot the "NTLDR Is Missing" error message that you may receive when you try to start Microsoft Windows 2000. 

How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and Shutting Down Your Computer in Windows 2000
Microsoft Knowledge Base Article: 266169 - You may experience one or more of the following symptoms: When you try to shut down your Windows 2000-based computer, the computer may stop responding (hang), possibly on a black screen. Also, your computer may hang or may not power off when the shutdown procedure reaches the "It is now safe to turn off your computer" screen; There is no Standby option when you try to shut down your computer; Your computer hangs or you receive a "stop 0x9F" error message when your computer is in Standby mode; There is no Hibernate option when you try to shut down your computer, and there is no Hibernate tab in the Power Options tool in Control Panel. 

HOW TO: Troubleshoot Startup Problems in Windows 2000 
Microsoft Knowledge Base Article: 315396 - This article describes general procedures that you can use to troubleshoot startup problems in Windows 2000.

HOW TO: Troubleshoot Shutdown Problems in Windows 2000
Microsoft Knowledge Base Article: 315409 - Microsoft Knowledge Base Article This article describes general procedures that you can use to troubleshoot shutdown problems in Microsoft Windows 2000.

How to Troubleshoot Unknown Devices Listed in Device Manager
Microsoft Knowledge Base Article: 244601 - When you view device information on your Windows 2000-based computer using Device Manager, you may see an unknown device listed next to a yellow question mark. Determining the cause of this unknown device can be difficult, because there are few indications of what could be creating it. This article describes the possible causes of an unknown device being listed in Device Manager. 

How to Use the Userdump.exe Tool to Create a Dump File
Microsoft Knowledge Base Article: 241215 - You can use the Userdump.exe tool to generate a user dump of a process that shuts down with an exception or that stops responding (hangs). 

Memory Parity Errors: Causes and Suggestions
Microsoft Knowledge Base Article: 101272 - This article discusses the extensive study in determining the causes of some NMI Memory Parity Errors in Windows NT with the aid of a high tech SIMM tester. The results are not conclusive and the research into this is ongoing.

Remote Troubleshooting and Diagnostics in Windows NT Server
Remote troubleshooting and diagnostics allow a systems administrator to maintain a network of computers from a remote location. Source:

The Definitive Guide to Active Directory Troubleshooting
A free online eBook sponsored by NetPro Computing.

Troubleshooting Group Policy Application Problems 
Microsoft Knowledge Base Article: 250842 - This article describes troubleshooting procedures for Group Policy processing on a Windows 2000 client computer. This might include incorrect or incomplete policy settings or the lack of policy application to the computer or user. 

Troubleshooting Tools for Windows 2000
Sample chapter from the Windows 2000 Resource Kit. Reviews techniques and tools used to troubleshoot issues encountered while running Windows 2000. Information in the registry can be used to determine why services are not working correctly.

Windows 2000 System Recovery and Troubleshooting
Appendix A of "Getting Started with Windows 2000" from Microsoft Press. Source: Microsoft TechNet CD Online.

Working Successfully through the 10 Most Frequently Reported NT Issues and Solutions.
Learn how to deal successfully with the most frequently reported problems in maintaining a Windows NT-based IT infrastructure across your enterprise. Available as an online seminar.


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