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Last Updated December 10, 2003

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General Troubleshooting Guides

General Guides:
Troubleshooting Strategies
Sample Chapter from the Windows 2000 Resource Kit. If a problem occurs while running Microsoft© Windows? 2000, you can use the general troubleshooting methods and tools provided with the operating system to isolate and fix a wide range of problems. Information in the registry can be used to determine why services are not working correctly. General troubleshooting methods can isolate the problem, as can isolating services or drivers that are not working properly; following the specific troubleshooting examples in this chapter can help solve problems with Windows 2000. If you are unable to solve the problem yourself, find out as much information as possible before contacting Microsoft Product Support Services

Troubleshooting Tools for Windows 2000
Sample chapter from the Windows 2000 Resource Kit. Reviews techniques and tools used to troubleshoot issues encountered while running Windows 2000. Information in the registry can be used to determine why services are not working correctly.

Windows 2000 System Recovery and Troubleshooting
Appendix A of "Getting Started with Windows 2000" from Microsoft Press. Source: Microsoft TechNet CD Online.

Windows 2000 Help Files 
Download your choice of Help files for Windows 2000 Professional, Windows 2000 Server, or Windows 2000 Advanced Server. You can install the Help files you need, regardless of which Windows 2000 platform you have on your computer.

Other Guides:
Additional Troubleshooting Tools  
An overview of the tools and Utilities found with NT Server and the Resource Kits. Source: Microsoft TechNet CD Online.

Advanced Troubleshooting Windows NT Server
Presented at TechEd 1996, from Microsoft TechNet CD Online.

How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and Shutting Down Your Computer in Windows 2000
Microsoft Knowledge Base Article: 266169 - You may experience one or more of the following symptoms:

HOW TO: Troubleshoot Your Windows 2000 Web Server
Microsoft Knowledge Base Article: 297954 - This step-by-step article describes how to troubleshoot problems that you may encounter with a Windows 2000 Server-based Web server. For example, this Web server that you are using for a Web site, the Internet, or virtual private network (VPN) 

Keeping Windows 2000 Functional
As complex as it is, Windows 2000 has the ability to protect itself and to counteract common causes of system crashes. This article explains some of the ways that Win2K safeguards itself and discusses steps you can take to preserve the integrity of the OS. Source:

Troubleshooting 16-Bit Windows Applications Under Windows NT/2000
Microsoft Knowledge Base Article: 103656 Troubleshooting 16-Bit Windows Applications Under Windows NT 

Troubleshooting NTVDM and WOW Startup Errors
Microsoft Knowledge Base Article: 196453 - This is a step-by-step troubleshooter for troubleshooting NTVDM or WOW startup issues. Please note that Sysedit.exe is a 16-bit program available in Windows NT available for troubleshooting these issues. 

Windows NT Setup Troubleshooting  
Appendix A from the Windows NT Manuals, Source: Microsoft TechNet CD Online.


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