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Microsoft Operations Manager

Microsoft Operations Manager 2000 (MOM) is a comprehensive network monitoring solution that radically improves the availability, performance, and security of Windows 2000 networks and applications. MOM provides central monitoring and automatic problem resolution for networks of tens to thousands of computers, continuously monitoring user actions, application software, servers, and desktop computers. MOM can monitor, manage, and secure a wide range of resources including computers, applications, Web server farms, electronic commerce (e-commerce) sites, and corporate servers. MOM automates formerly labor-intensive tasks, such as security management and application monitoring in your organization. It provides proactive real-time system monitoring for Windows 2000 servers and computers throughout the extended enterprise.

 

Where to Start
Product Overview
This overview will help you get acquainted with Microsoft Operations Manager, the event and performance management solution from Microsoft. Source: Microsoft.com

Product Documentation
Consult the online version of the Microsoft Operations Library, a set of reference works that is distributed with the Microsoft Operations Manager CD.

Frequently Asked Questions
Check here for a complete list of frequently asked questions about Microsoft Operations Manager 2000, including solutions for common problems. Source: Microsoft.com

Features
Discover the features of Microsoft Operations Manager, the operations management tool for Windows 2000-based environments of all sizes. Source: Microsoft.com

Reviewer's Guide
Designed especially for technology reviewers, this guide brings together a number of evaluative materials on Microsoft Operations Manager. Source: Microsoft.com

 

WebCast: Microsoft Operations Manager: An Introduction to MOM Architecture, Features, Performance, and Sizing
This Support WebCast is intended for the novice user of the Microsoft Operations Manager (MOM) management product. This presentation will introduce MOM, provide an overview of the product, including architecture, internals, supported and unsupported configurations, scaling and performance, and sizing capabilities. During the session, you will also hear important information about reporting, Management Packs, information in the Knowledge Base, and best practices.

WebCast: MOM, SMS, and NetIQ AppMgr - Technical Comparisons
During this session, we will discuss the technical differences between Microsoft Operations Manager (MOM) 2000 and NetIQ Applications Manager (AppMgr), as well as how they can complement each other. We will also discuss the technical aspects of two separate management disciplines with no overlap, MOM and Systems Management Server (SMS). We will also briefly discuss the upcoming Microsoft Applications Pack Add-on for MOM.

Microsoft Operations Manager Resource Kit
Download and install Microsoft Operations Manager Resource Kit, a collection of tools that can be used in conjunction with Microsoft Operations Manager to simplify and enhance management.

Trial Software
Order the trial version of Microsoft Operations Manager and evaluate its functionality and features prior to purchasing. Source: Microsoft.com

Additional Resources
Managing Active Directory with MOM
Discover how MOM provides out-of-the-box management for maximizing uptime and performance of the Active Directory directory service. Source: Microsoft.com

NetIQ Operations Manager to Microsoft Operations Manager
This technical paper discusses a process for migrating to Microsoft Operations Manager from NetIQ Operations Manager. Source: Microsoft.com

Support WebCast: Understanding Microsoft Operations Manager 2000 Management Packs
Learn how Microsoft Operations Manager 2000 knows what data to collect, which events are important, when to generate an alert, and how to respond to events.

How to Locate the Documentation for Microsoft Operations Manager 2000
Microsoft Knowledge Base Article 298777 - This article provides information about where you can find documentation that pertains to Microsoft Operations Manager (MOM).

MOM SP1 Deployment Checklists
This document provides deployment checklists that you can use to deploy MOM Service Pack 1 (SP1). These are the same checklists that appear in the MOM SP1 Deployment Guide. These checklists are intended for those who are already familiar with the installation of MOM and who want to have an overview of the deployment steps. If you are new to MOM, you should follow the step-by-step instructions that are located in the MOM SP1 Deployment Guide

Administration
Microsoft Operations Manager 2000 Operations Guide
Find detailed guidance and recommended best practices for maintaining and running MOM in an existing IT infrastructure. The information in this guide is organized according to the Microsoft Operations Framework (MOF) process model.

Configuring Microsoft Operations Manager 2000 to Manage Complex Distributed Environments
This technical paper provides an overview of Microsoft Operations Manager 2000 internals, and describes how Microsoft Operations Manager can be configured to meet some of the more complex enterprise scenarios.

Support WebCast: Microsoft Operations Manager SP1: Configuration and Operational Best Practices
This Support WebCast will talk about how to set up Microsoft Operations Manager (MOM) SP1 to best meet your monitoring requirements. This session will also provide tips for MOM settings for grooming, agent manager settings, buffer settings, and communication settings for the best possible operational performance, and usage practicality. The topics will include an architectural overview, how to build a reliable MOM infrastructure using alert forwarding, multihoming, using multihoming for automatic database disaster recovery, auto failover for DCAMs, SQL Cluster database recovery, building a scalable MOM infrastructure, and the new and improved scaling limitations for MOM SP1. The discussion of management and maintenance will include information about database, event storms, management packs, operations and organizational policies, archive database setup, and maintenance. The final topics are reporting and miscellaneous tips for MOM SP1.

How to Adjust the Polling Interval for Application Log Monitoring
Microsoft Knowledge Base Article: 300078 -  Microsoft Operations Manager (MOM) uses a predefined polling interval for monitoring application logs, for example, the trace logs that Internet Information Server (IIS) and Microsoft SQL Server generate. This article explains how you can modify this predefined interval.

How to Apply a New License File for Microsoft Operations Manager 2000 (MOM)
Microsoft Knowledge Base Article 298464 - This article describes the procedure for applying a new license file to Microsoft Operations Manager (MOM).

How to Back Up the MOM Database and Management Packs
Microsoft Knowledge Base Article 325612 - This article describes how to back up the Microsoft Operations Manager (MOM) database and management packs.

How to Change the Account Name or Password for the Consolidator-Agent Manager or Data Access Server
Microsoft Knowledge Base Article: 297726 -  This article describes how to modify the service account name or the password for the accounts that Microsoft Operations Manager (MOM) uses.

How to Change Agent Service Account Information for MOM Agents
Microsoft Knowledge Base Article: 312041 -  This article describes how to change agent service account information for Microsoft Operations Manager (MOM) agents.

How to Change the Default Resolution State of an Alert
Microsoft Knowledge Base Article: 299586 -  This article describes how to change the default resolution state of an alert in Microsoft Operations Manager (MOM).

How to Change the Default Update Rates for the "Today" Statistics Screen
Microsoft Knowledge Base Article: 297601 -  This article explains how to change the default update rates for the Today statistics screen in Microsoft Operations Manager (MOM).

How to Compact the Reporting Database in Microsoft Operations Manager
Microsoft Knowledge Base Article: 304682 -  This article describes how to compact the Microsoft Operations Manager (MOM) Reporting database. Because the Reporting database increases in size as you use it, you might want to compact the database periodically.

How to Configure Separate MOM Web Consoles on the Same IIS Server
Microsoft Knowledge Base Article: 300100 -  This article describes how to configure separate Web Consoles for monitoring Microsoft Operations Manager (MOM) on the same instance of Internet Information Server (IIS).

How to Configure Microsoft Operations Manager to Publish to the Active Directory
Microsoft Knowledge Base Article: 298771 -  This article describes how to use the Microsoft Operations Manager (MOM) DasInstall.exe utility to publish information to the Active Directory. This information is relevant if the Active Directory was unavailable during installation.

How to Configure MOM to Monitor and Collect UNIX Syslogs
Microsoft Knowledge Base Article 297443 - This article describes how to configure Microsoft Operations Manager (MOM) to monitor and collect UNIX syslog messages.

How to Configure Separate MOM Web Consoles on the Same IIS Server
Microsoft Knowledge Base Article 300100 - This article describes how to configure separate Web Consoles for monitoring Microsoft Operations Manager (MOM) on the same instance of Internet Information Server (IIS).

How to Create a Batch File for Publishing Reports
Microsoft Knowledge Base Article: 300138 -  This article describes how to create a batch file for publishing predefined reports in Microsoft Operations Manager (MOM). You can then schedule the batch file to run, for example, by using the AT scheduler.

How to Create a Custom Resolution State
Microsoft Knowledge Base Article: 299593 -  This article explains the meaning of the default resolution states for alerts and the method of creating custom resolution states.

How to Determine Names and Locations of Installed MOM Agent Files
Microsoft Knowledge Base Article: 297766 -  This article describes how to use the InstallService.ini file to determine the names and locations of files that are installed during a remote installation of the Microsoft Operations Manager (MOM) agent.

How to Hide Reports in the MOM Reporting Tool to Limit Viewing by End Users
Microsoft Knowledge Base Article 297787 - This article describes how to hide certain reports in the Microsoft Operations Manager (MOM) Reporting console so that the reports are not visible to end users.

How to Interpret and Adjust the Time Intervals for Rules to Be Pushed to Client Agents
Microsoft Knowledge Base Article: 299567 -  This article describes the reasons for the interval at which rules are pushed to Microsoft Operations Manager (MOM) agents and also describes some adjustments you can make.

How to Limit Performance Data Collection in Microsoft Operations Manager 2000
Microsoft Knowledge Base Article: 300120 -  This article describes several methods of limiting the collection of performance data in Microsoft Operations Manager 2000 (MOM).

How to Manually Configure IIS 4.0 to Use the Web Console Server in MOM
Microsoft Knowledge Base Article 297604 - This article describes how to manually configure Internet Information Server version 4.0 (IIS) to use the Web Console server in Microsoft Operations Manager (MOM).

How to Manually Configure the Web Addresses for Operations Manager
Microsoft Knowledge Base Article: 297605 -  This article describes how to manually configure the Web addresses for Microsoft Operations Manager (MOM).

How to Manually Remove Unused MOM Providers
Microsoft Knowledge Base Article: 295902 -  This article describes how to manually delete an unused Microsoft Operations Manager (MOM) provider.

How MOM Monitors Logical Disk and Physical Disk Performance Counters
Microsoft Knowledge Base Article  300117 - This article describes how Microsoft Operations Manager (MOM) monitors logical and physical disks.

How to Monitor the DHCP Log File
Microsoft Knowledge Base Article: 298367 -  This article describes how you can monitor only certain events from the Dynamic Host Configuration Protocol (DHCP) log file in Microsoft Operations Manager (MOM). The article also explains what the event IDs mean and why it is important to edit your rules for event collection.

How to Resolve Multiple Alerts Simultaneously
Microsoft Knowledge Base Article 297579 - This article describes how to resolve several alerts simultaneously in Microsoft Operations Manager (MOM).

How to Use the Option to Synchronize Performance Data
Microsoft Knowledge Base Article: 297806 -  This article describes what happens when you specify a time for synchronization of performance data for a Microsoft Windows NT Performance Counter provider.

Performance Problems for Agents with Debug Logging Turned On
Microsoft Knowledge Base Article: 296009 -  When you install Microsoft Operations Manager (MOM), MOM configures logging on agents to level 0 debug. On inactive servers, the logging can produce over 1 million bytes of logged data within 30 minutes after the agent is installed. Furthermore, an...

Setting the SourceComputer Property in MOM Performance Data Scripts
Microsoft Knowledge Base Article: 307321 -  When you set the SourceComputer property in Microsoft Operations Manager (MOM) 2000 Performance Data scripts, the CounterName property may be overwritten with the same data that is assigned to the SourceComputer property.

WebCast: How to Manage the MOM Database
This WebCast session discusses the best practices involving the MOM SQL database, including backup and restore, database expansion, failover concerns, and fault tolerance.


How to Give the Agent Service Account the Local Administrator Role on an Exchange 2000 Agent Computer
Microsoft Knowledge Base Article: 321997 -  The agent service account is the account under which the OnePoint service runs on a managed Microsoft Exchange 2000 Server computer. To use some of the advanced script functionality of the Exchange 2000 Management Pack, you must make the agent service account a domain account instead of the local computer account. Typically, administrators give the agent service account the Domain Administrator role so that Microsoft Operations Manager (MOM) 2000 has the appropriate permissions to operate.

How to Obtain the Latest Microsoft Operations Manager 2000 Service Pack
Microsoft Knowledge Base Article: 814529 -  Microsoft uses service packs to distributes bug fixes. Service packs keep a product current. Service packs include updates, and may include administration tools, drivers, and additional components. These items are conveniently bundled in a service...

Microsoft Operations Manager 2000 SP1 Operations Guide
Get deployment, maintenance and security information, as well as guidance and recommended best practices for maintaining and running Microsoft Operations Manager 2000 Service Pack 1 (SP1) in an existing IT infrastructure.

Active Directory Management Pack Guide
Use this guide to learn how the updated Active Directory Management Pack module can help you increase the security, availability, and performance of your Active Directory installation.

Using Microsoft Operations Manager 2000 Reporting
This paper gives an overview of the Microsoft Operations Manager 2000 Reporting application, which provides reports for data collected by Microsoft Operations Manager 2000.

User Guide
This guide provides conceptual information about Microsoft Operations Manager 2000, including a product description, an architectural overview, general information about how the application works, and an explanation of product terminology.

Install and Configuring

Microsoft Operations Manager 2000 SP1 Deployment Guide
The Microsoft Operations Manager 2000 Service Pack 1 (SP1) Deployment Guide provides step-by-step instructions for deploying Microsoft Operations Manager Service Pack 1 in an enterprise environment. Source: Microsoft.com

Microsoft Operations Manager Deployment Guide
This deployment guide is intended primarily for IT managers, system and solution architects, and project managers, to provide necessary rollout-planning guidelines and strategies for deploying Microsoft Operations Manager 2000. This guide provides decision points, guidelines, and examples to help you determine the sequences and processes for your deployment.

Microsoft Operations Manager 2000 Deployment Checklists
These resources on Microsoft TechNet list the steps required for successfully installing and configuring Microsoft Operations Manager elements in a single pass. Source: Microsoft.com

Microsoft Operations Manager 2000 Pre-Installation Checklist
Microsoft Knowledge Base Article: 296565 -  This article describes an overview of the tasks that you must perform before you install Microsoft Operations Manager (MOM) 2000.

Microsoft Operations Manager 2000 Installation Checklist
Microsoft Knowledge Base Article: 296566 -  This article describes the tasks that you must perform when you install Microsoft Operations Manager (MOM) 2000.

Microsoft Operations Manager 2000 Post-Installation Checklist
Microsoft Knowledge Base Article 296569 - This article is a post-installation checklist that you can use after the successful installation of Microsoft Operations Manager (MOM).

Installation Guide
This document provides installation and planning information for Microsoft Operations Manager 2000.

Support WebCast: Installing and Deploying Microsoft Operations Manager 2000
Learn about different methods, common pitfalls, and best practices for installing and deploying Microsoft Operations Manager 2000.

Microsoft Operations Manager: Performance and Sizing
This technical paper describes the process for testing Microsoft Operations Manager 2000 and recommends a suitable central computer size with enough reserve capacity to manage a specific number of managed nodes.

Configuring Microsoft Operations Manager 2000 to Manage Complex Distributed Environments
Enterprise customers have different requirements for managing servers. This technical paper provides an overview of Microsoft Operations Manager 2000 internals, and describes how Microsoft Operations Manager can be configured to meet some of the more complex enterprise scenarios.

Description of Security Rights for Microsoft Operations Manager 2000
Microsoft Knowledge Base Article 304685 - This article describes the security rights that are necessary for Microsoft Operations Manager (MOM) 2000.

Installing MOM on a Computer That Has Both SQL Server 2000 and SQL Server 7.0 Generates Error Message
Microsoft Knowledge Base Article 300341 - When you attempt to install Microsoft Operations Manager (MOM) on a system where both Microsoft SQL Server 2000 and Microsoft SQL Server version 7.0 are present, the MOM installation may not succeed and the following error message appears:
Setup cannot find SQL Server 2000 on this computer. The Microsoft Operations Manager database component requires SQL Server 2000.

How to Enable Default Event Collection If It Is Disabled During Installation
Microsoft Knowledge Base Article 299584 - This article describes how to reenable the default rules for collection of all events if this function is turned off during the installation of Microsoft Operations Manager (MOM).

How to Add Space to the Microsoft Operations Manager OnePoint Database
Microsoft Knowledge Base Article 300119 - This article describes how to add space to the Microsoft Operations Manager (MOM) database and how to disable the option for automatic database growth.

How to Limit Performance Data Collection in Microsoft Operations Manager 2000
Microsoft Knowledge Base Article 300120 - This article describes several methods of limiting the collection of performance data in Microsoft Operations Manager 2000 (MOM).

How to Manually Remove Unused MOM Providers
Microsoft Knowledge Base Article 295902 - This article describes how to manually delete an unused Microsoft Operations Manager (MOM) provider.

How to Manually Configure the Web Addresses for Operations Manager
Microsoft Knowledge Base Article 297605 - This article describes how to manually configure the Web addresses for Microsoft Operations Manager (MOM).

How to Remove a Typical Installation of Microsoft Operations Manager
Microsoft Knowledge Base Article: 298481 -  This article describes how to completely remove a typical installation of Microsoft Operations Manager (MOM) if removal becomes necessary.

Agent Manager Scans the Entire Domain When You Install MOM
Microsoft Knowledge Base Article  295848 - When you first install Microsoft Operations Manager (MOM), Agent Manager performs a discovery scan for the entire domain. This scan, which can take as long as 20 minutes, occurs even if Managed Computer Rules for the agent is set to exactly match (equal) a single computer in the domain. After Agent Manager completes the scan, MOM begins receiving alerts and notification of events in the domain.

Installing and Configuring Agents
The Requirements for MOM Identification of Computers for Agent Installation in a Windows 2000-Based Domain
Microsoft Knowledge Base Article  317010 - This article explains what is and what is not necessary for Microsoft Operations Manager 2000 (MOM) to identify computers for installation of the MOM agent.

How to Install MOM Agents on Computers That Are Not in a Domain or Do Not Connect Through Remote Access
Microsoft Knowledge Base Article 297456 - This article describes how to install Microsoft Operations Manager 2000 (MOM) agents on computers that are not in a domain, are in a domain that does not have a trust relationship with the domain that contains the MOM server, or connect through a...

How to Change Agent Service Account Information for MOM Agents
Microsoft Knowledge Base Article 312041 - This article describes how to change agent service account information for Microsoft Operations Manager (MOM) agents.

How to Determine Names and Locations of Installed MOM Agent Files
Microsoft Knowledge Base Article 297766 -
This article describes how to use the InstallService.ini file to determine the names and locations of files that are installed during a remote installation of the Microsoft Operations Manager (MOM) agent.

How to Install Microsoft Operations Manager Agents on Remote Computers
Microsoft Knowledge Base Article: 297455 -  This article describes the procedures for installing Microsoft Operations Manager (MOM) agents on remote computers.

How to Install MOM Agents on Computers That Are Not in a Domain or Do Not Connect Through Remote Access
Microsoft Knowledge Base Article: 297456 -  This article describes how to install Microsoft Operations Manager 2000 (MOM) agents on computers that are not in a domain, are in a domain that does not have a trust relationship with the domain that contains the MOM server, or connect through a remote access connection.

How to Install Agents to a Location Other Than the Default Location
Microsoft Knowledge Base Article: 298476 -  Sometimes it may be necessary or beneficial to force the installation of Microsoft Operations Manager (MOM) agents onto a specific drive because of disk space availability. This article describes how to install agents to a drive and directory other than the default location, which is C:\Program Files.

How to Manually Install an Agent
Microsoft Knowledge Base Article: 300127 -  This article describes how to manually install a Microsoft Operations Manager (MOM) agent on a computer.

How to Manually Remove an Agent from an Agent Computer
Microsoft Knowledge Base Article: 298380 -  This article describes how to manually remove a Microsoft Operations Manager (MOM) agent from an agent computer.

Installing and Managing Agents Over Slow WAN Links
Microsoft Knowledge Base Article 298360 - You can manually install the Microsoft Operations Manager 2000 (MOM) agent to control bandwidth usage. An agent installer that is designed to be run at the prospective agent is available in the Manual Agent Installation folder on the MOM CD-ROM.

Support for MOM 2000 Agents in a Workgroup
Microsoft Knowledge Base Article 307832 - As of November 2001, support is limited for Microsoft Operations Manager (MOM) 2000 agents that are part of a workgroup but that are not in a domain.

Setup Stops If You Try to Run Manual Agent Install While MOM Installation Is Still Running
Microsoft Knowledge Base Article 305414 - When you install Microsoft Operations Manager (MOM), you may encounter difficulties if you try to run a manual agent installation while the MOM server installation is still running. The Manual Agent Install process may cause the MOM server Setup...

Problems When You Try to Use NetIQ Security Manager Agents with MOM 2000 Agents
Microsoft Knowledge Base Article 310471 - When you have both the Microsoft Operations Manager (MOM) 2000 agent and the NetIQ Security Manager agent version that is earlier than version 3.4 on the same managed computer, both agents use the same name for their service, and this may cause contention for the service..

Working with Manually Installed MOM Agents
This article on Microsoft TechNet offers extensive instructions on how to install, configure, and uninstall manual agents as well as guidance on how to manage these agent computers in a variety of network environments. Source: Microsoft.com

Troubleshooting Microsoft Operations Manager 2000 Agent Installation Issues
This technical paper on the Microsoft TechNet site provides detailed instructions on how to address Microsoft Operations Manager agents that are failing to report status to the Agent Manager.

Installing MOM Agent on Existing Operations Manager Agent Pushes CPU Utilization to 100 Percent
Microsoft Knowledge Base Article 300322 - When you install a Microsoft Operations Manager (MOM) agent on a computer that currently has the Operations Manager 3.3 agent installed on it, CPU utilization may reach 100 percent.

Management Packs
Management pack modules are ready-to-use knowledge for monitoring and managing specific applications and environments. Management pack modules provide predefined computer groups and processing rules, such as filters, alerts, performance sampling and threshold rules, as well as predefined computer attributes, providers, scripts, links to the Microsoft Knowledge Base, public views, and default notification groups. These elements integrate specialized research and expertise into your enterprise network

Management Pack Module Configuration Guide
This guide describes the Management Pack modules available from Microsoft for use with Microsoft Operations Manager 2000.

WebCast: Understanding Microsoft Operations Manager 2000 Management Packs  
How does Microsoft Operations Manager (MOM) know what data to collect, which events are important, when to generate an alert, and what responses to generate? In this session, you will learn how MOM uses management packs to provide the rules that MOM will implement at its managed nodes, controlling what data is reported, alerted, and responded to.

How to Back Up the MOM Database and Management Packs
Microsoft Knowledge Base Article 325612 - This article describes how to back up the Microsoft Operations Manager (MOM) database and management packs.

How to Import or Export the Management Pack Modules by Using a Command Line Interface
Microsoft Knowledge Base Article 299594 - This article explains how to import or export the Management Pack modules by using the command line interface in Microsoft Operations Manager (MOM).

Installation and Configuration Guide: Application Management Pack
This guide provides detailed information on the features and use of the Application Management Pack for Microsoft Operations Manager.

Monitoring Microsoft Exchange 2000 Server with Microsoft Operations Manager 2000
This white paper on the Microsoft Exchange Server site explains how the Microsoft Operations Manager 2000 Application Management Pack can help you monitor your Exchange servers.

Base Management Pack
The Base Management Pack is a set of management pack modules included with Microsoft Operations Manager. These management pack modules provide preconfigured rules, responses, and prescriptive advice for managing Microsoft Windows© 2000 services, including the Active Directory© directory service, Internet Information Services (IIS), and networking and file replication services. The management pack also provides management of systems log activity on Microsoft Windows NT© 4.0?based systems.

Application Management Pack
The Microsoft Operations Manager Application Management Pack is a set of management pack modules and reports that facilitate the monitoring and management of Microsoft server products.

BizTalk Server Management Pack
The BizTalk Server 2002 Management Pack provides an initial set of rules and counters that include all of the messaging and orchestration error messages, the BizTalk Server databases, Windows NT events, and queues.

Problems Importing MOM Management Packs
Microsoft Knowledge Base Article: 303841 -  Microsoft Operations Manager (MOM) management packs that you export to use on other computers may not work during the import process. When this problem occurs, management packs that are installed on the computer may stop working.

Troubleshooting

Product Help (Web Version)
Access the complete Microsoft Operations Manager Help in a convenient Web format. Find context-sensitive information, step-by-step guidance in common tasks, and definitions of individual fields on each window of the interface.

Microsoft Operations Manager Product Help (Download Version)
Download and install a local copy of the Microsoft Operations Manager Help files, the same as those included on the product CD.

Problems Importing MOM Management Packs
Microsoft Knowledge Base Article: 303841 -  Microsoft Operations Manager (MOM) management packs that you export to use on other computers may not work during the import process. When this problem occurs, management packs that are installed on the computer may stop working.

 

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