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Last Updated December 16, 2003

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Troubleshooting Exchange 2000

Where to Start
Basic Troubleshooting for Exchange 2000 Installations
Microsoft Knowledge Base Article: 255869 - This article provides basic troubleshooting steps for installing Microsoft Exchange 2000 Server. 

Detecting and Repairing Logical Corruption of Your Exchange Server Databases
Discusses the tools available to detect and repair logical corruption of your Exchange Server databases. Source: Windows & .NET Magazine (June 2000)

Exchange 2000 Events and Errors
Get valuable product information from this searchable database. You'll find detailed explanations of server events, recommended user actions, and links to additional Exchange support and resources.

How to Load Exchange Symbols for Dr. Watson
Microsoft Knowledge Base Article: 150564 - Debug Symbol files (symbols) are required for both kernel and user-mode debugging in Microsoft Windows NT. Symbols provide a way to reference global variables and function names in the loaded executable. 


Keeping Your Exchange Installation Healthy and Happy, Part I
View this seminar and learn best practices for managing your Exchange installation. Source: (June 11,2001)

Keeping Your Exchange Installation Healthy and Happy, Part II
View this seminar and learn best practices for managing your Exchange installation. Source: (June 11,2001)

Troubleshooting Guide for Outlook Web Access
Get information from the Microsoft Product Support Services site to solve known issues with Outlook Web Access components.

Troubleshooting Microsoft Exchange 2000 Server Performance
This technical article introduces the tools, concepts, and recommendations you need in order to troubleshoot Microsoft© Exchange 2000 Server performance. It also provides information on how to monitor the health of your Exchange 2000 servers and how to establish a baseline of normal server performance to measure against when troubleshooting performance. Source:

Troubleshooting Microsoft Exchange Server Part 1: Diagnostic Reporting Online Seminar
Check out this showcase of diagnostic reporting options built into Exchange and Windows NT, as well as reporting products built by other vendors, on the Seminar Online site.

Understanding -1018 Errors
Discover why -1018 errors occur on an Exchange server, how you can prevent and correct them, and how to use them to ensure that your data is protected from damage caused by a failing subsystem.

Troubleshooting Connectivity Issues
How to Set Up Regtrace for Exchange 2000
Microsoft Knowledge Base Article: 238614 - The transport and routing components in Microsoft Exchange Server 5.5 have been significantly modified in Exchange 2000 Server, and as a result, many transport and routing problems have become quite difficult to solve. 

How to Use Portqry.exe to Troubleshoot Microsoft Exchange Server Connectivity Issues 
Microsoft Knowledge Base Article: 310298 - This article describes how to use Portqry.exe to troubleshoot Microsoft Exchange Server connectivity issues. You can use the Portqry.exe command-line utility to troubleshoot TCP/IP connectivity issues. Portqry.exe runs on Windows 2000.

How to Use the WinRoute Tool
Microsoft Knowledge Base Article: 281382 - This article describes how to install and use the WinRoute tool. 

Using RPCPING To Troubleshoot MTA Connections
Microsoft Knowledge Base Article: 175496 - This article provides a procedure for testing remote procedure call (RPC) communication between two Exchange Server computers. Although similar to Knowledge Base article Q167260, "XCLN: How to Use RPCPing to Test RPC Communication," this article provides exact steps for testing RPC communication and suggestions on interpreting the results. These suggestions apply to communication problems with the Site Connector and Dynamic Remote Access Service (RAS) Connector. They also apply to communication between two MTAs within the same site. 

Troubleshooting Active Directory Issues
Alternative Methods to Obtain a Dump of an Object
Microsoft Knowledge Base Article: 271201 - In Microsoft Exchange Server version 5.5, you can perform a raw dump to create an Admindmp.txt file to view the attributes and values of an object. In Exchange 2000 Server, you can obtain this information from the Active Directory. This article describes two alternative methods to obtain a raw dump of a container or object, in addition to the method that is described in the following Microsoft Knowledge Base article: Q255253  

Exchange 2000 Server Cannot Load Information Store and Clients Cannot Gain Access to E-mail 
Microsoft Knowledge Base Article: 296727 - When File Replication Service (FRS - tries to replicate folders that have been deleted, Microsoft Exchange 2000 Server may be unable to load the information store. Users may not be able to access their messages. 

How to Collect Diagnostic Data for Information Store Troubleshooting
Microsoft Knowledge Base Article: 257725 - Your ability to effectively troubleshoot Microsoft Exchange 2000 Server information store-related issues depends largely on the type and amount of diagnostic information that you gather. The Exchange 2000 information store exposes diagnostic information in a variety of places, and you can take advantage of the various types of diagnostic information to assist you in troubleshooting information store issues. This article explains how to collect the various types of diagnostic information available to you. 

How to Reset Microsoft Exchange Dirsync Numbers
Microsoft Knowledge Base Article: 264685 - Sometimes you need to reset the directory synchronization (dirsync) sequence numbers when you are troubleshooting Microsoft Mail directory synchronization problems with a Microsoft Exchange 2000 server that is participating as a requestor as the dirsync server. 

How to Generate an ADC Dump
Microsoft Knowledge Base Article: 270633 - When you run the ADCdump utility successfully, it provides an Adcdump.txt file as output, which shows information about a specific object such as a recipient (user, distribution list, contact). The information includes all attributes for the object as they exist in the Microsoft Exchange Server 5.5 directory and in Microsoft Windows 2000 Active Directory. You can use it to compare object attributes as they exist in two directories. The ADCdump utility can be useful in troubleshooting non-delivery receipt (NDR) problems as well as in other troubleshooting tasks.

How to Troubleshoot Exchange 2000 System Attendant Startup Failures
Microsoft Knowledge Base Article: 245024 - Under certain circumstances, your Microsoft Exchange 2000 Server system attendant may not start, which prevents all other Exchange 2000 services from starting as well. To ascertain the cause of the failure, you can run diagnostics logging on the system attendant by using the Exchange System Manager.

Information to Obtain When You Are Troubleshooting the Active Directory Connector
Microsoft Knowledge Base Article: 256160 - The following task list summarizes the information you need when you are troubleshooting the Active Directory Connector: 

Troubleshooting Active Directory Connector Replication Issues
Microsoft Knowledge Base Article: 253841 - An entry may not be replicated by the Active Directory Connector (ADC) for several reasons. This article contains troubleshooting information to help you identify the issue. 

Troubleshooting a Remote Online Backup of Exchange 2000
Microsoft Knowledge Base Article: 275676 - When you use the Ntbackup utility remotely from the server to back up Exchange 2000 Server, you may receive the following error messages:

Troubleshooting the Site Replication Service When Information Does Not Replicate to Active Directory
Microsoft Knowledge Base Article: 251126 - The Active Directory Connector (ADC) is operational and other Connection Agreements (CA) replicate. However, the CA that replicates information from the Site Replication Service (SRS) to Active Directory does not update or replicate. 


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